Terms of use

General conditions of sale


These General Terms and Conditions of Sale apply, without restriction or reservation, to all commercial relations between KOOKAPI and non-professional buyers over a given period and until the end of the contract. The Customer is therefore required to read them carefully.

The validation of an order by a customer generates acceptance, without reservation, of all of these General Conditions of Sale in force on the site www.kookapi.com on the date of placing the order.


The contract is concluded when the goods are ordered and paid for.

When placing an order, the customer provides the following information under his full and sole responsibility: Last name, First name, Delivery and billing address, Telephone number and E-mail address. In the event of an error in the wording of the contact details, KOOKAPI cannot be held responsible for the impossibility of delivery. A summary of the coordinates and the order is displayed when you click on “my basket”. After validation of this basket it is then possible to confirm or change the delivery address and the billing address. The following validation allows you to reach the Payment page mentioning the total amount of the order. After validation and acceptance of payment by the bank, a confirmation email summarizing all the order data (price, quantity, reference, mode of transport, delivery address, billing address) is sent to the customer.

Confirmation of the order entails acceptance of these conditions of sale. It is worth signature and acceptance of the operations carried out. The sale will only be considered final after the Buyer has been sent an order confirmation email.


The Purchaser has, in accordance with the provisions of article L221-18 of the Consumer Code, a withdrawal period of 14 working days from the delivery of the products to return them to the KOOKAPI company at the end of exchange or refund, provided that the products are returned in their original packaging and in perfect condition. Damaged, soiled or incomplete items are not taken back. To exercise your right of withdrawal, you must notify your decision to withdraw:
  • By mail to the address KOOKAPI – 14 rue Chaptal, 92300 Levallois-Perret
  • By email at contact@kookapi.com

The exchange or refund will be made within 10 days of receipt by the Company of the items returned by the Buyer.

In addition, at KOOKAPI if during your first order you are not satisfied with the products, contact us by email or telephone to explain the reasons for your dissatisfaction and we will refund the products. The return process will then be the same as that of the right of withdrawal.

Any reservations or complaints for non-conformity or apparent defect of the products delivered must be made by mail to KOOKAPI or by e-mail to contact@kookapi.com with all the corresponding supporting documents. Failing to comply with these formalities, the products will be considered as compliant and free from any visible defect and no complaint can be accepted by the Company. KOOKAPI will replace as soon as possible and at its expense, the products delivered whose apparent defects or lack of conformity have been duly proven by the Buyer.

The package should be returned to:


14 rue Chaptal



The prices of our products are expressed in euros, all taxes included. The prices applied are those in effect on the www.kookapi.com website on the day the order is placed. These rates are open and subject to revision during their period of validity, as indicated on the KOOKAPI company website. Processing, shipping, transport, delivery and packaging costs are charged additionally. The products remain the property of KOOKAPI until full payment of the price, regardless of the date of delivery of the product.